Multiple
Choice
Identify
the choice that best completes the statement or answers the question.
____ 51. In the early 1980s,
significant differences between competing computer products were thought by
vendors to have ____.
a. competitive strengths
b. competitive weaknesses
c. no impact on competition between
computer vendors
d. no real measurable differences
between competing products
____ 52. During the early 1980s,
____ word processors competed for market share.
a. no c. a few
b. one or two d. several
____ 53. During the 1980s, the
number of competing operating systems and software packages had which effects
on employee cross-training and productivity?
a. Easy to cross-train employees;
productivity was increased
b. Easy to cross-train employees;
productivity was decreased
c. Hard to cross-train employees;
productivity was increased
d. Hard to cross-train employees; productivity was decreased
____ 54. During the 1980s,
incompatible computer products resulted in ____.
a. excessive spare parts inventories
c. increased support costs
b. a lack of transferable employee
skills d. all of these
____ 55. An electronic magazine
organized like a print publication, but distributed via a Web site, that may
contain product reviews and comparisons is called ____.
a. an ezine c. an online magazine
b. a blog d. a review periodical
____ 56. When a support staff
selects general office productivity software such as word processors or
spreadsheets, they often use which decision strategy?
a. Weighted point evaluations c.
Requests for proposals
b. Industry standard products d. Benchmarks
____ 57. Software designed
specifically for a highly specialized industry is called ____.
a. horizontal market software c.
mass-market software
b. vertical market software d. industry standard
software
____ 58. An objective test or
measurement that computer product evaluators use to compare two or more
products is ___.
a. a benchmark c. an industry standard
b. evaluation software d. subjective
criteria
____ 59. Benchmark tests on
competing products can be used to select ____.
a. primarily hardware products c. both hardware and software
products
b. primarily software products d.
neither hardware nor software products
____ 60. The purpose of benchmarks
and weighted point evaluation methods is to make the product selection process
as ____ as possible.
a. objective c. biased
b. subjective d. quick
____ 61. Which of these product
evaluation methods uses several criteria of predefined importance to arrive at
a numerical score for each competing product?
a. Industry standard method c.
Subjective criteria method
b. Vendor-neutral method d. Weighted point method
____ 62. Another name for the
weighted point evaluation method is the ____ method.
a. product standard c. Kepner-Tregoe
b. RFP d. WPPE
____ 63. Which sequence of letters
represents the order of the steps below in the weighted point evaluation
method?
A) Compute the total ratings for
each product.
B) Assign a weight to the importance
of each criterion.
C) Decide on the evaluation
criteria.
D) Weight the product ratings for
each criterion by the importance of the criterion.
a. D, C, B, A
c. A, B, C, D
b. B, D, A, C
d. C, B, D, A
____ 64. In the weighted point
evaluation method, ease of learning and ease of use are examples of which kind
of criteria?
a. Hardware/software features
c. Support issues
b. End-user needs
d. Cost
____ 65. In the weighted point
evaluation method, if more than one support person evaluates competing
products, the score a product receives is usually ____.
a. the lowest score the product
received from any evaluator
b. the highest score the product
received from any evaluator
c. the average score of all evaluators
d. not calculated when there is
disagreement among evaluators
____ 66. In the weighted point
evaluation method, when two product evaluators disagree about the score for a
product, which of these is the least likely strategy?
a. Drop the product from consideration.
b. Try to arrive at a consensus
score.
c. Compute an average score.
d. Discuss the reasons for the
difference in scores.
____ 67. In the weighted point
evaluation method, the product that is usually selected is the one with ____.
a. the lowest overall score c. the
score closest to the benchmark
b. the highest overall score d. the score with the
lowest cost
____ 68. In the weighted point
evaluation method, if a product receives a vendor support score of 80 and the
weight of the vendor support criterion is 10%, the product gets a weighted
score of ____ points for vendor support.
a. 8
c. 80
b. 10
d. 800
____ 69. RFP stands for ____.
a. required federal pricelist c.
relational forms procedure
b. regular floating-point processor
d. request for proposal
____ 70. A purchasing procedure that
invites vendors to submit product and price proposals for a system that meets a
user’s needs is called a ____.
a. request for proposal c. bidding war
b. Kepner-Tregoe process d. weighted
point system
____ 71. Which letter sequence
represents the order of the following steps in the request for proposal
process?
A) Send the RFP to vendors.
B) Develop product specifications.
C) Evaluate RFP responses against
the criteria.
D) Define the selection criteria.
a. A, B, C, D
c. D, A, C, B
b. B, D, A, C
d. A, D, B, C
____ 72. A computer product vendor’s
response to an RFP usually includes all but which of these?
a. A description of problems with the competitor’s products
b. A description of how the vendor’s
products meet or exceed requirements
c. A bid price at which the vendor
can supply the products
d. All of these are included.
____ 73. Which of the following are
more likely to use subjective selection criteria to choose among competing computer
products?
a. Large organizations
c. Small organizations
b. Government agencies
d. None of these
____ 74. Which of these statements
is true of Honolulu Community College’s computer support policies described in
the chapter?
a. The college offers a choice of PC and Macintosh computer
platforms.
b. The recommended computers for faculty
are different from those for students.
c. The college will support any
hardware or software products a user purchases.
d. The support policies are designed
to favor one vendor over others.
____ 75. Which of these would you
expect to find as members of a product standards committee?
a. End users
c. User support specialists
b. Managers
d. All of these
____ 76. Which of these would you
least expect to find in an organization’s acceptable use guidelines?
a. Permitted computer uses
c. Unauthorized uses
b. A list
of approved vendors
d. Illegal uses
